Frequently Asked Questions
All answers to your questions about sb789
From opening an account to withdrawing money, bonuses to security — whatever questions come to mind, you will find all the answers right here.
sb789 is a trusted online casino and betting platform for players in Bangladesh. Whether you are new or experienced — find direct answers below to any questions about opening an account, depositing with bKash or Nagad, playing slots or cricket betting, or claiming bonuses. All information is provided in plain English so you can play with confidence.
Account and Registration
To open an account on sb789, you need an active mobile number and a password. The registration process is quick and easy — it takes just a few minutes. Make sure you enter accurate information, as it will be verified at the time of withdrawal.
No, only one account per person is allowed on sb789. Creating multiple accounts may result in both accounts being suspended and bonuses being cancelled. Please follow this rule to ensure fair play.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Enter the code to set a new password. If you have trouble, contact sb789's 24/7 live chat support.
You must be at least 21 years old to play on sb789. This is a strict rule that applies to all members. Proof of age may be requested during account verification. Participation by minors is strictly prohibited.
After submitting a withdrawal request, sb789 may verify your identity. You may need to provide a photo of your national ID card or passport, as well as proof of ownership of your payment method. The verification process is completed quickly and your information remains completely secure.
Deposit and Withdrawal
You can currently deposit money on sb789 via bKash, Nagad, Rocket and direct bank transfer. All methods are fast and secure. Choose whichever is most convenient for you and add funds to your balance within minutes.
Money deposited via bKash is generally credited to your sb789 account instantly. You will have the same experience with Nagad and Rocket as well. Bank transfers may take a bit longer, depending on the bank's processing time. If you have any issues, let support know.
The minimum deposit amount on sb789 is ৳100 — the same for all payment methods. The minimum withdrawal amount is ৳800. These limits are set to ensure that every transaction is processed smoothly.
After a withdrawal request is approved on sb789, the money reaches your bKash, Nagad, or Rocket account within 15 minutes to 2 hours. Bank transfers may take longer depending on the bank's business days.
sb789 does not charge any additional fees of its own for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may charge fees according to their standard terms. Please check the terms and conditions of your payment provider for details.
Log in to your sb789 account, go to the "Deposit" option, and select Nagad. Use the "Pay Bill" or "Send Money" option in your Nagad app to send funds to the merchant number shown. Enter the transaction reference number in the form and confirm. Your balance is usually updated within a few minutes.
Games and How to Play
sb789 offers slots, live casino, cricket betting, football betting, fishing games, and many more categories. You will find content from top game developers including Pragmatic Play, PG Soft, JILI, and Spribe. Each category has games suited to different budgets.
To bet on BPL matches, go to the sb789 sports betting section. You can place bets both before the match starts and in-play. Bet on the match winner, total runs, wickets, or other markets. Odds are displayed directly on the screen — verify the amount before confirming your bet.
RTP (Return to Player) is the average percentage of money returned to players over the long term in a game. A higher RTP means a greater possibility of returns over the long term. However, each spin is completely random, so RTP does not guarantee short-term results.
Yes, sb789 is fully mobile-optimized. You can play directly in the browser on any Android or iOS smartphone without downloading a separate app. All games, deposits, withdrawals, and support features work the same way on mobile.
sb789 only uses content from certified and proven game developers. All games use RNG (Random Number Generator) technology, which keeps every result completely random and fair. Fair play is a core part of our commitment.
Yes, in-play or live betting is available for T20 and IPL matches on sb789. You can place bets at real-time odds while the match is in progress. Check the live scorecard and updates before making your decision. Making quick decisions in changing situations is what makes live betting exciting.
Bonuses and Promotions
New members on sb789 receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. This means if you deposit ৳5,000, you can start playing with a total of ৳15,000. A 15x wagering requirement must be met to use this bonus.
A wagering requirement is a condition where you must place a certain amount in bets before you can withdraw bonus funds. A 15x wagering requirement applies to sb789's welcome bonus. This means if you receive a ৳1,000 bonus, it becomes withdrawable after you have placed ৳15,000 in bets.
sb789's VIP program has three tiers — Bronze, Silver, and Gold. You are automatically promoted to higher tiers through regular play. Bronze members enjoy up to 0.5% cashback per week, Silver members up to 1.0%, and Gold members up to 1.5%.
VIP members receive cashback on their weekly net losses. The rate ranges from 0.5% to 1.5% depending on the tier. At the end of each week, cashback is automatically added to your account. It is a reward for your regular play.
Most bonuses can be used on slots, live casino, and betting games. However, some specific promotions may apply only to certain game categories. Please read the relevant terms and conditions carefully before claiming a bonus.
Security and Responsible Gaming
Yes, sb789 uses SSL encryption technology to keep all personal and financial information secure. Your data is never sold or shared with third parties. For more details, please see our privacy policy page.
sb789 places the highest importance on responsible gaming. If you feel that playing is getting out of your control, please contact us. We can arrange deposit limits, a time-out, or self-exclusion. We also encourage you to talk to family and friends.
Self-exclusion is a feature where you can suspend your account for a specified period of time. It is an effective way to take a personal break. To apply, contact our team via 24/7 live chat — they will take action promptly.
sb789's support team provides assistance in English through live chat 24 hours a day, 7 days a week. You can also contact us by email: [email protected]. Live chat is the most effective channel for a quick resolution.
For responsible gaming, set a weekly or monthly budget in advance and stick to it. Never place extra bets in the hope of recovering money you have lost. Gambling is a form of entertainment — not a source of income. You will find more tips on our responsible gaming page.
Still have questions?
Our English-language support team is by your side 24/7 — get instant help with any issue.